To Whom It May Concern,
I would like to take this opportunity to acknowledge one of your employees, Vince Edwards. Vince was instrumental in our decision to purchse an RO system (Vectapure 360 4 stage), from Water Depot. I've been a Water Depot customer for many years purchasing bottled water at the Newmarket store. I indicated to your main office that I was interested in information regarding a home RO system. Vince Edwards, a Water Depot advisor, came to our home and was a wealth of information. I had several questions regarding the system and the water quality. All of my questions and concerns were addressed to my satisfaction. Vince was professional as well as courteous and friendly. At no time did I feel pressured into purchasing this product. I don't normally make such a purchase without taking the time to think it over and doing my own in depth research. Vince was so convincing and I felt comfortable with him that I went ahead and purchased the unit on the spot.
Please pass on my thanks to Vince for a job well done.
Sincerely, John Robertson
Water Depot (Bradford)
I want to thank you for getting my water softener in to my new house so quickly. I lived for two weeks without one and my skin was dry, I had to use 3 times the amount of dish soap, laundry detergent and shampoo. The installer was very friendly and nice to deal with and I felt comfortable with you immediately. All the paperwork was done and it was great that you registered my water softener for the 7 year warranty.
I would recommend Leeanne Preece to anyone who wants to get a new water softener or specialty water products including: reverse osmosis water systems, bottled water, whole home disinfection systems, hot tubs, saunas, and ultraviolet disinfection systems.
Her goal is to provide the best customer service and products with excellent value. Leeanne is a great asset to our BNI chapter and I look forward to working with you in the future.
Regards, Fiona K Cochrane
Water Depot (Hamilton)
To Whom It May Concern,
My experience at Water Depot began when my younger brother, one day, asked me bring two 5-gallon bottles of reverse-osmosis water. I had initially thought the store closed at 9PM but realized it closes at 8PM, when I left near that to time purchase the two water bottles.
I called ahead, already on my way to the store and asked the associate on the phone (whom I later discovered to be Candice), whether it would be possible for her keep the store open for just a little while longer, until I arrived. She not only obliged but had the two bottles already filled and ready for me to pick up, when I arrived.
Furthermore, even though she had already shut down the system, she re-booted it to allow me to pay by Interac, as I didn't have any cash at the moment and helped me carry the two bottles to my car.
Although I purchased only two items, it was nevertheless rare to deal with an associate that cares so much about the customer. It was the sort of experience I will not soon forget and so, have since purchased all my water bottles only at Water depot.
At this time, I would also like to thank you for employing such wonderful people and for allowing your customers to share their experience.
Yours most sincerely, Baber Rahim
Water Depot (Alliston)
First let me say I love my new water softener system and dealing with your staff was wonderful. A gentleman by the name of Bill came to my home on January 22, 2013. He sat down with me and explained in great detail about my options regarding which product would be right for me. He took his time and since all this is new to me had to go over things a few times before I grasped the concept, very professional and extremely helpful. I did purchase the WDSPREF24 Platinum, I must say I was a little surprised at the cost as I have driven by your shop several times and saw the sign or $498. Bill explained what that was about. I couldn't stand what the hard water was doing to my hair, skin, laundry and I was drinking bottled water because I didn't like the smell, so I ordered the system. On Friday, January 25th, your installer Dave came, he too was great and very professional. I did ask around where I live about who they used and everyone I spoke to went to Water Depot, now I can see why. You two have a great company and employees you can be proud of. Add me to your list of very satisfied customers and I will have no problem recommending your company - THANK YOU WATER DEPOT
Karen Wilson, Cookstown
Water Depot (Kitchener)
I am very impressed with the level of customer service provided. Your response time was quick and very accommodating to my schedule. The diagnosis was accurate and the repairs effective. What more could one ask? I wish everyone who delivers a service could do so as well as you.
Thank you for all your help in this; you've got a loyal customer for life!
Water Depot (Kanata)
Thanks so much Bruce. The iron buster system is working so wonderfully. What I appreciate most is not having to constantly clean the orange stains off the bathtub. I saves me so much time. I wish I had done this years ago.
Best Regards, Rose - Creative Equilibrium Design
Water Depot (Woodstock)
Gary is one of the most mild manner guys you could know. Always there to lend a hand and when my keys got locked in my jeep there was no hesitation when I asked to use the phone. He actually picked up the phone book and started firing out numbers to get a hold of CAA. All the employees seem have his character of having a smile and a kind word to greet you with. Always willing to give hand and the small treats for the kids is never missed and greatly appreciated. There is always something to chat about when it comes to his die hard love for the Toronto Maple Leaf’s. I guess we all have our flaws, Go Hab’s Go…… :) In my experience with the Woodstock store it is nothing less than a show case store, meaning the people that is and the atmosphere they bring in side it. After all anyone can put up the four walls and stick a sign on it. It’s the Woodstock people the make it a great place to get my water.
Best of Regards, Jeff Dowdall