Generally speaking, groundwater (well water taken from aquifers in the ground) is hard. Some municipalities in Canada use groundwater to supply water to residents. Residents, in small or rural communities, may not have municipal water services and get water from private or communal wells.
The most crucial step in deciding whether your home should have a water softener is to find out if your water is hard by allowing Water Depot to test the
water of a customer who has decided to take the steps to finding out how hard their water is.